Terms and Conditions

This T&Cs (hereinafter referred to as: T&Cs) applies to legal relationships in relation to the Marketplace&Crossborder Summit 2027 Event (hereinafter referred to as: Event) organised by the Service Provider and its website and its subdomains (https://www.crossbordersummit.eu). This T&Cs is continuously available on the following website: https://www.crossbordersummit.eu/terms-and-conditions.

1. Service Provider's Information:

ECOMMERCE TRADE Kft.

Registered office: 1046 Budapest, Kiss Ernő utca 3/A;

Tax ID: 27121315-2-41; Tax ID (EU): HU27121315;

company registration number: 01-09-350582;

Email: info@crossbordersummit.eu

2. General Provisions

2.1. For issues not regulated in this T&Cs and for the interpretation of this T&Cs, Hungarian law shall apply, with particular reference to Act V of 2013 on the Civil Code ("Ptk."), Act CVIII of 2001 on certain issues of electronic commerce services and information society services ("Eker. tv."), and Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the applicable laws shall apply to the parties without the need for separate stipulation.

2.2. For the purposes of this T&Cs:

• “Purchaser” means the natural or legal person who purchases a ticket for the Event;
• “Attendee” means the natural person who actually participates in the Event, who may be the Purchaser or a third party designated by the Purchaser (in particular in the case of Corporate Tickets);
• “Customer” and “User” refer, depending on the context, to the Purchaser or the Attendee. Individual Tickets purchased by a natural person acting outside the scope of their trade, business, or profession qualify as consumer contracts; Corporate Tickets do not qualify as consumer contracts, and the consumer protection provisions of this T&Cs (including the right-of-withdrawal exemption referred to below) do not apply to such purchases.

2.3. This T&Cs has been prepared in English. In the event of any discrepancy between the English and other translated versions of this T&Cs, the English version shall prevail.

3. Purchase/Registration

3.1. By purchasing a ticket for the Event, the Purchaser agrees to this T&Cs and any subsequent changes to them and undertakes to comply with them.

3.2. The Purchaser is required to provide accurate and valid information during the purchase/registration process. In the case of false or misleading information, or the unauthorized use of another person's or entity's data, the resulting contract will be null and void. The Service Provider disclaims any liability arising from the provision of incorrect data.

3.3. The Service Provider offers two distinct categories of tickets: Corporate Tickets (intended for businesses, organizations, and other legal entities) and Individual Tickets (intended for natural persons purchasing in a personal capacity).

3.4. In case of Corporate Tickets, the Purchaser may purchase tickets on behalf of its employees, partners, or other designated individuals (Attendees). By doing so, the Purchaser declares and guarantees that they have obtained the necessary explicit consent from the Attendee to provide their personal data to the Service Provider for the purposes of Event registration and attendance.

3.5. The Service Provider ensures that the Purchaser can identify and correct any data input errors before finalizing their registration or purchase and will promptly confirm the order via email within a maximum of 48 hours.

4. Payment

4.1. Tickets for the Event can only be purchased online through the official Event website (https://tickets.crossbordersummit.eu/registration), where detailed information about different types of tickets can be found. The ticket sales and registration interface, including the sending of order confirmation and other transactional emails relating to the Event, is operated on behalf of the Service Provider by Gridaly sp. z o.o. (registered office: ul. Nowogrodzka 64/43, 02-014 Warsaw, Poland; KRS: 0000893606; NIP: 7011027905) acting as a data processor.

4.2. Payments are processed exclusively via a secure online payment gateway. Only credit and debit card payments are accepted. The purchase is considered complete only after the successful authorization of the card payment. Payments are processed through the secure online payment gateway of Stripe Payments Europe, Limited (registered office: One Wilton Park, Wilton Place, Dublin 2, D02 FX04, Ireland; company registration number (CRO): 513174), which is the Stripe contracting entity for merchants established in the European Economic Area. Payment card details are entered directly into the payment gateway operated by Stripe Payments Europe, Limited and are neither accessed nor stored by the Service Provider. All prices and payments are quoted and processed in Euro (EUR).

4.3. If, despite the Service Provider's diligence, an incorrect price is displayed on the website, particularly in the case of obviously erroneous prices, such as a price significantly deviating from the known, commonly accepted, or estimated price of the ticket, or due to a system error displaying a price of “0” HUF or “1” HUF, the Service Provider is not obligated to sell the tickets at the incorrect price but may offer the opportunity to purchase the tickets at the correct price, in which case the Customer can cancel the purchase.

4.4. If there is an error or deficiency on the website regarding the tickets or prices, we reserve the right to correct it. In such a case, after identifying and correcting the error, we will immediately inform the customer of the updated information. The customer can then confirm the order again or may choose to cancel the contract.

4.5. The total amount to be paid includes all costs, as stated in the order summary and confirmation email.

4.6. The invoice for the ordered tickets will be sent electronically to the email address provided during the purchase. The Purchaser hereby declares that it irrevocably and explicitly accepts the electronic invoice issued by the Service Provider.

4.7. Value Added Tax (VAT) is calculated in accordance with the applicable local and European Union regulations.

5. Cancellation, Refunds and Ticket Transfer

5.1. All ticket sales are final. No refunds will be issued for cancellations or non-attendance.

5.2. According to Section 29 (1) l) of Government Decree 45/2014 (II. 26.), for contracts related to leisure activities, if a performance date or deadline is specified in the contract, the consumer cannot exercise the right of withdrawal.

5.3. Participant substitution is allowed. The Purchaser may transfer a purchased ticket to a new Attendee by modifying the attendee information on the designated registration interface, no later than 4 February 2027 (2027.02.04.). Substitution requests submitted after this date shall not be accepted.

6. Force Majeure, Postponement, and Program Changes

6.1. A Force Majeure event refers to any unforeseeable and unavoidable external circumstance beyond the reasonable control of the Service Provider. In the event of Force Majeure, the Service Provider is entitled to postpone, alter, or cancel the Event without any liability for damages. If the Event is postponed due to Force Majeure, the contractual relationship remains in effect, and all purchased tickets will automatically remain valid for the rescheduled date. The Attendee shall not be entitled to claim any compensation or indirect damages due to such changes.

6.2. The Service Provider reserves the right to alter the content, schedule, speakers or venue of the Event at any time, should operational needs or unforeseen circumstances require it. While the published agenda is accurate at the time of publication, modifications may occur.

6.3. Any changes to the Event's program, including but not limited to modifications in the schedule, topics, format, or the replacement or cancellation of specific speakers, shall not constitute defective performance or a breach of contract by the Service Provider. Such alterations do not entitle the Attendee to any refund, compensation, or right to withdraw from the agreement.

7. Limitation of Liability and Event Cancellation

7.1. In the unlikely event that the Service Provider permanently cancels the Event without offering a rescheduled date, Attendees will be entitled to a full refund of the ticket price paid.

7.2. The Service Provider shall not be held liable for any indirect, incidental, special, or consequential damages. This includes, but is not limited to, non-refundable travel expenses, accommodation costs, loss of business, or loss of profits arising out of the cancellation, postponement, or alteration of the Event. The Service Provider does not maintain event-related accident or liability insurance covering Attendees. Attendees are advised to arrange their own travel, health, and accident insurance for the duration of the Event. The Service Provider shall not be liable for any personal injury or property damage suffered by an Attendee at the Event venue, except where such injury or damage is caused by the Service Provider's intentional act, gross negligence, or results in harm to life, physical integrity, or health, in accordance with Section 6:152 of the Hungarian Civil Code (Ptk.), which prohibits the exclusion or limitation of liability in such cases.

7.3. All presentations, materials, and advice provided by speakers, sponsors, or staff during the Event are for informational and educational purposes only. The Service Provider shall not be liable for any business decisions made, lack of favorable results, or financial losses incurred by Attendees resulting from the implementation of the advice, methods, or know-how shared at the Event.

8. Data Protection, Event Application

8.1. The processing of personal data collected during the registration process and the Event is governed by the Service Provider's Privacy Policy, which is available at https://www.crossbordersummit.eu/privacy-policy.

8.2. In connection with the operation of the Event website, the ticket sales and registration interface, the processing of payments, the sending of transactional and marketing emails and the automated transfer of data between these systems, the Service Provider engages the following data processors: Gridaly sp. z o.o. (ticket sales and registration interface, transactional emails), Stripe Payments Europe, Limited (payment processing), Three Hearts Digital Ltd trading as EmailOctopus (newsletter and email marketing), Lovable Labs Incorporated (operation of the Event website) and Zapier, Inc. (automated transfer of data between the systems listed above). Detailed information on these data processors, on the categories of personal data concerned and on the safeguards applied to any transfer of personal data outside the European Economic Area is set out in the Privacy Policy.

8.3. The Service Provider provides an official Event Application to facilitate networking. Attendees will receive a digital or physical QR code/barcode. Through the App Attendees, exhibitors, and sponsors can scan each other's codes or use in-app features to connect and communicate.

8.4. The use of the App and the exchange of contact information are strictly voluntary. Attendees have the absolute right to refuse to have their code scanned or to decline any connection requests within the App without any penalty.

8.5. By explicitly allowing another Attendee, exhibitor, or sponsor to scan their code, or by accepting a connection request within the App, the Attendee provides their explicit consent to share their registration data (including, but not limited to, name, email address, job title, and company name) with that specific individual or entity.

9. Intellectual Property

9.1. All intellectual property rights on the information resources and materials, the presentations delivered or shown during the Event are subject to protection under the current international and European legislation for the protection of intellectual property.

9.2. To protect the intellectual property and sensitive business data of the speakers, Attendees are kindly requested to refrain from taking photographs, recording videos, or capturing audio of the presentations, slides, or any other stage content during the Event.

9.3. By making a purchase and attending the Event, the Attendee agrees that the Service Provider will take contextual photographs at the Event, which will not be used to identify participants, and an audiovisual recording of the Event. The photographs taken will be used only to the extent necessary for the purposes of promoting the Event and the Service Provider on social networks and the Internet.

9.4. Professional film crews, media representatives, or any external broadcasting personnel are prohibited from recording or filming at the Event venue without the explicit, prior written consent of the Service Provider.

10. Code of Conduct and On-Site Marketing

10.1. By participating at the Event, the Attendee undertakes to comply with the rules of good conduct and instructions of the Service Provider or persons authorized by them, as well as the rules of the premises in which the Event is held. The Attendee undertakes not to disrupt the smooth running of the Event

10.2. It is prohibited for regular Attendees to conduct any commercial, promotional, advertising, or direct sales activities at the Event venue.

10.3. Official sponsors and exhibitors are permitted to conduct marketing and promotional activities strictly within the scope, terms, and physical boundaries defined in their respective sponsorship agreements. Any marketing activity beyond the expressly agreed scope is prohibited.

11. Complaint Handling Process

11.1. The goal of our website is to fulfill every order with the appropriate quality and to the full satisfaction of the customer. If the User has any complaint regarding the contract or its fulfillment, they can communicate their complaint via the contact details provided in Point 1, either by phone, email, or letter.

11.2. The Service Provider will immediately review and address any verbal complaint. If the consumer disagrees with the handling of the complaint or if the immediate investigation is not possible, the Service Provider will record the complaint and its stance in writing and send a copy to the customer. The Service Provider will respond in writing to any written complaint within 30 days.

11.3. The Service Provider will justify its decision if the complaint is rejected. The record of the complaint and the response will be kept by the Service Provider for five years and presented to the regulatory authorities upon request.

11.4. According to the relevant Hungarian regulation, ie. the Consumer Protection Act (Act no CLV/1997.), in the case of a consumer dispute, the consumer has the right to turn to the Alternative Dispute Resolution (ADR) body. More information about Alternative Dispute Resolution (ADR) bodies is available on the website www.bekeltetes.hu. The competent ADR body for the Service Provider’s location is: Budapest Conciliation Board; address: 1016 Budapest, Krisztina krt. 99. I. em. 111.; mailing address: 1253 Budapest, Pf.: 10.; e-mail: bekelteto.testulet@bkik.hu; tel: +36 (1) 488-2131.

12. Copyrights

The Service Provider reserves all copyrights related to the https://www.crossbordersummit.eu website and the contents referring to the Event for itself. Since the crossbordersummit.eu site is considered as a copyrighted works, it is prohibited to download (reproduce), redistribute to the public, use in any other manner, electronically storing, processing, or selling the content or any part thereof without the Service Provider’s written consent. Any material taken from the crossbordersummit.eu website and its database may be reproduced—even with written permission—only if a link to that website is provided. The Service Provider reserves all rights to all elements of its service, its domain names, the subdomains created from them, and its online advertising spaces. It is prohibited to adapt or reverse-engineer the content of the crossbordersummit.eu website or any part thereof; to create user IDs and passwords by unfair means; or to use any application that allows the crossbordersummit.eu website or any part thereof to be modified or indexed. The name "crossbordersummit.eu" is protected by copyright; its use, except for linking to the site, is permitted only with the Service Provider's written consent. The User acknowledges that, in the event of unauthorized use, the Service Provider is entitled to a license fee and may claim a penalty against the unauthorized user.

13. Privacy terms

The website's privacy policy is available on the following page: https://www.crossbordersummit.eu/privacy-policy

14. Final Provisions

14.1. For all issues not explicitly regulated by this T&Cs, the provisions of the current legislation of Hungary shall apply.

14.2. Save for consumer disputes falling within the competence of the Alternative Dispute Resolution body referred to in the Complaint Handling Process section, any dispute arising out of or in connection with this T&Cs shall be subject to the exclusive jurisdiction of the competent Hungarian courts.

14.3. This T&Cs has been prepared in English. In the event of any discrepancy between the English and other translated versions of this T&Cs, the English version shall prevail.

14.4. The parties declare that if any of the clauses under this T&Cs is or becomes invalid, this will not invalidate the remaining clauses or parts thereof. The invalid clause will be superseded by the mandatory rules of Hungarian law.

14.5. This T&Cs is effective from the date of publication on the website and remains in effect until revoked. The Service Provider reserves the right to unilaterally modify this Terms. Any changes become effective for all Attendees immediately upon publication on the website.

Date: 1 August 2026

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